In the event that you mail your swab to our lab without registering there are a few things you can do.
1. Check to see if you wrote down the swab code number anywhere
2. Check your phone to see if you might have taken a photo of the swab and code
Contact us to find out if we might have documented your swab kit in our system before mailing it to you. Note that this would only apply to specific branded partnership kits and not our general inventory.
Once we have exhausted all options we will likely need to mail you a new kit free of charge. When you contact us please include your best, most recent mailing address so that we can ship the kit to you.