Our entire team at Orig3n does everything we can to deliver each individual's results in an efficient and reliable way. Sample processing usually takes 6-8 weeks but there are multiple reasons that could cause a delay, including the following:
- Not enough cells collected to enable our lab to extract enough concentrated DNA
- Some individual's swab is more difficult to extract than others. We always perform multiple attempts before requesting a new sample. It is critical to swab VIGOROUSLY prior to sending in your swab.
- Your swab was not registered appropriately. Please ensure that you register the swab code that is on the swab itself, not the UPC box code. This is a common mistake people make.
- Your swab was lost/damaged in transit. Unfortunately, this can happen, but we are happy to send you a replacement if you reach out to our support team